Effective Date: April 15, 2025
Glowhound Inc. ("Glowhound," “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, www.glowhound.com, or otherwise interact with our services.
By accessing or using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website.
1. Information We Collect
We collect both personal and non-personal information to fulfill orders, operate effectively, and improve your experience.
A. Personal Information You Provide to Us
We collect personal data directly from you when you:
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Create an account
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Place an order
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Subscribe to marketing communications
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Participate in promotions, surveys, or giveaways
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Contact customer support
This may include:
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Full name
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Email address
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Phone number
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Billing and shipping address
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Order history
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Payment details (processed securely through third-party payment providers)
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Account credentials (if you register an account)
B. Automatically Collected Information
When you interact with our website, we collect certain information automatically using cookies, pixels, and other tracking technologies, including:
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IP address
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Browser type and version
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Device type and operating system
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Pages visited and time spent on the site
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Purchase and click behavior
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Referral source
C. Information from Third Parties
We may collect or receive information from third parties, such as:
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Social media platforms (if you interact with our content)
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Advertising and analytics providers
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Payment processors
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Shipping partners
2. How We Use Your Information
We use the information we collect for the following purposes:
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To process and fulfill your orders, including payment and shipping
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To provide customer service and respond to inquiries
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To send you transactional or promotional emails (you may unsubscribe at any time)
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To improve our website functionality, products, and services
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To analyze user behavior and preferences through analytics tools
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To detect, prevent, and investigate fraud or unauthorized activities
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To comply with applicable legal and regulatory obligations
We do not sell your personal information.
3. How We Share Your Information
We only share your information with third parties when necessary to operate our business or as required by law.
A. Service Providers
We engage trusted third-party service providers who assist with:
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Payment processing (e.g., Shopify Payments, Stripe, PayPal)
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Shipping and logistics (e.g., Canada Post, UPS, FedEx)
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Email marketing and customer relationship management
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Website hosting and analytics
These providers are given access only to the data they need to perform their services and are contractually obligated to protect it.
B. Legal Obligations and Protection
We may disclose your information where required to do so by law, regulation, legal process, or governmental request. We may also disclose information to protect our rights or enforce our terms.
C. Business Transfers
If Glowhound is involved in a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction, subject to confidentiality agreements.
4. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
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Access – Request a copy of your personal data
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Correction – Request that we correct inaccurate data
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Deletion – Request that we delete your data, subject to legal limitations
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Opt-Out – Unsubscribe from marketing communications at any time
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Restrict or Object – In some cases, restrict or object to processing
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Withdraw Consent – Withdraw previously given consent (if applicable)
To make any of these requests, contact us at support@glowhound.com. We may verify your identity before processing your request.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:
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Secure transmission via SSL encryption
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Secure third-party payment processors
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Data access limited to authorized personnel
While we strive to protect your information, no method of transmission over the Internet or method of storage is 100% secure. Please take precautions to protect your login credentials and device access.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Operate and personalize our website
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Analyze traffic and usage patterns
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Provide targeted advertisements through partners
Managing Cookies
Most browsers allow you to manage or disable cookies through your settings. Please note that some features of our site may not function properly without cookies enabled.
7. Third-Party Sites and Services
Our website may contain links to third-party websites or services. We are not responsible for the content or privacy practices of those third parties. We encourage you to review their privacy policies before sharing any information.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or industry standards. Any changes will be posted on this page with an updated effective date.
If we make significant changes, we will notify you by email or by a notice on our website prior to the changes taking effect.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
Glowhound Inc.
Email: support@glowhound.com
Website: www.glowhound.com
Mailing Address: 1990 Bloor st west, Toronto, ON, Canada
